Companies blocking AI agents

Personal AI agents such as Meta Platforms' Muse can log in to a user's accounts, shop, book trips, and move money. Since Muse launched on Sept. 8, 2026, banks, retailers, and airlines have had to decide whether to let those agents in. This page lists each company that has said what it does, with the date and the source.

Newest first. Restrictions vary: some companies shut agents out entirely, while others let agents read information but not move money or complete a purchase.

Companies that let agents book, buy, or trade, often only agents that identify themselves or go through an approved connection.

A personal AI agent is an assistant that acts for one user: it logs in to that user's accounts, fills out forms, books trips, buys things, or moves money. Meta Platforms' Muse, OpenAI's agents, and Perplexity's Comet browser are examples. This page tracks what companies do about those agents. It doesn't cover search crawlers that collect pages to train AI models.

Each row links to the record we read: the company's statement, its terms of service, a court filing, or a report that quotes a named spokesperson. "Company said so" means the company itself confirmed it. "Reported" means an outlet said so and the company didn't confirm it on the record. The date is when the company acted or first said so publicly, or when the action was first reported if the company gave no date. "About" marks a date we couldn't pin down to the day.

"Blocks" means agents are shut out of the service the row describes. "Restricts" means some actions are off limits, such as moving money or completing a purchase, while others, such as reading a balance or searching fares, still work. "Allows" and "Partners" mean the company lets agents act, sometimes only agents it approves.

Which companies block AI agents?

As of November 11, 2026, companies that block or restrict personal AI agents include United Airlines, JPMorgan Chase, Citigroup, Charles Schwab, Morgan Stanley, Wells Fargo, Bank of America, Royal Bank of Canada, TD Bank, BMO, CIBC, Scotiabank, Amazon, eBay, Kohl's, Tapestry, Neiman Marcus, Chewy, The RealReal, Booking.com, and Yelp. Some shut agents out entirely, and others block only actions such as moving money or completing a purchase.

Why are banks blocking AI agents?

Banks say agents that log in with a customer's password put accounts at risk. JPMorgan Chase said it doesn't let third parties log in with customers' banking credentials, and CEO Jamie Dimon warned on October 13, 2026 about rogue agents. Several banks still let agents read balances through approved open banking connections.

Did Amazon block Meta's Muse?

Yes. Amazon blocked Muse from buying products on Amazon.com starting around September 20, 2026, saying continued access by an unauthorized AI agent violates its Conditions of Use, and asked Meta to remove Amazon from Muse. Amazon is also suing Perplexity over its Comet browser's shopping agent.

Which companies allow AI agents?

Walmart, Shopify, Robinhood, Delta Air Lines, Hilton, and Zillow have said they let AI agents act for customers, often only agents that identify themselves or follow their rules. Southwest Airlines and Expedia have built tools with OpenAI or Meta, Uber calls agents a net positive for demand, and Visa, Mastercard, and American Express have programs for agent purchases.

How often is this page updated?

A company gets a row when it says, in a statement, its terms, a court filing, or through a named spokesperson, that it blocks, restricts, sues over, or allows personal AI agents, or when a major outlet reports that it did. Rows are added as new companies act.

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